Mantle

Safety Tips & Guidelines

Your safety is our priority. Follow these guidelines to ensure secure and successful transactions on our marketplace.

Essential Safety Guidelines

Follow these best practices to protect yourself and others

Verify Before You Buy

Always check seller ratings, reviews, and profile completeness before making a purchase.

  • Look for verified seller badges
  • Read recent reviews from other buyers
  • Check how long the seller has been active
  • Verify contact information is complete

Use Secure Payment Methods

Protect your financial information by using our secure payment system.

  • Never send money outside our platform
  • Avoid wire transfers or cash payments
  • Use credit cards for additional protection
  • Keep records of all transactions

Inspect Items Carefully

Take time to thoroughly examine items before completing your purchase.

  • Ask for additional photos if needed
  • Request detailed condition descriptions
  • Inquire about any defects or wear
  • Understand the return policy

Meet in Safe Locations

When meeting in person, choose public, well-lit locations.

  • Meet in busy public places
  • Bring a friend if possible
  • Meet during daylight hours
  • Trust your instincts about safety

Communicate Through Our Platform

Keep all communications within our messaging system for your protection.

  • Use our built-in messaging system
  • Avoid sharing personal contact info early
  • Document important agreements
  • Report suspicious behavior immediately

Know Your Rights

Understand our policies and your rights as a buyer or seller.

  • Read our terms of service
  • Understand dispute resolution process
  • Know our refund policies
  • Contact support when needed

Red Flags to Watch For

Be cautious if you encounter any of these warning signs

Prices that seem too good to be true
Sellers who refuse to provide additional photos
Requests to communicate outside our platform
Pressure to complete transactions quickly
Sellers with no reviews or ratings
Requests for unusual payment methods
Vague or inconsistent item descriptions
Sellers who avoid answering direct questions

Need Help or Want to Report an Issue?

Our support team is here to help. Don't hesitate to reach out if you encounter any problems or suspicious activity.

Additional Resources

Learn more about staying safe online

Community Guidelines

Learn about our community standards and expectations for all users.

FAQ

Find answers to common questions about buying and selling safely.

Safety Newsletter

Subscribe to receive the latest safety tips and platform updates.

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