Return Policy
Our return policy is designed to protect both buyers and sellers while complying with Australian Consumer Law
Policy Overview
Generally, all sales are final unless the item received is not as described or not in the condition stated by the seller. Returns are only accepted when items significantly differ from their description or condition as listed.
When Returns Are Accepted
Item Not as Described
The item received significantly differs from the seller's description, including brand, size, color, or features
Condition Misrepresented
The item's condition is significantly worse than described (e.g., listed as "excellent" but has major defects)
Major Quality Issues
Undisclosed damage, stains, or defects that were not mentioned in the listing
Wrong Item Sent
You received a completely different item than what was ordered
When Returns Are NOT Accepted
Change of Mind
Simply deciding you no longer want the item after purchase
Fit Issues
Item doesn't fit when size was clearly stated and accurate
Buyer's Remorse
Regretting the purchase when item matches description exactly
Damage After Delivery
Item damaged by buyer after receiving in described condition
Return Process
Contact Us Within 7 Days
Report the issue within 7 days of receiving your item. Include photos and detailed description of the problem.
Assessment
Our team will review your case and determine if the return qualifies under our policy.
Return Authorization
If approved, you'll receive return instructions and a prepaid shipping label.
Ship Item Back
Package the item securely in its original condition and ship using our provided label.
Refund Processing
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Shipping Costs for Returns
Item Not as Described: We cover return shipping costs
Buyer's Fault (if return approved): Buyer covers all shipping costs including:
- Cost to send item back to seller
- Original shipping cost (non-refundable)
- Any additional handling fees
Australian Consumer Law Rights
Under Australian Consumer Law, you have guaranteed rights when purchasing goods:
- Goods must be of acceptable quality
- Goods must match their description
- Goods must be fit for purpose
- Right to remedy if goods fail to meet guarantees
Note: These rights cannot be excluded and apply even for second-hand goods, though the acceptable quality standard may be lower for used items.
Important Notes
All returns must be in the same condition as when sent, with original packaging where applicable
Items showing signs of wear, damage, or alteration after delivery will not be accepted for return
Hygiene items (underwear, swimwear, etc.) cannot be returned unless faulty
Custom or personalized items are not eligible for return unless defective
Refunds will be processed to the original payment method
Need Help?
If you have questions about our return policy or need to start a return, contact our customer service team.
This policy was last updated on January 15, 2024
Policy effective for all purchases made after this date